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morrodox:  Good morning, I believe my eBay account has been compromised.
morrodox:  I tried to sign on but it would not take my password
morrodox:  I also got a message that a bunch of listings had been cancelled by eBay because the activity was suspicious
morrodox:  And one auction that actually ended
morrodox:  I am aware of phishing emails and do not respond to them.
morrodox:  Or click on links in them
morrodox:  I believe the e-mail address for this account has been changed by whoever hijacked it, I was wondering if I can get the new e-mail?
Your chat session has started..
Jarrold:  Hello, welcome to eBay Account Security Live Help. My name is Jarrold. I see that you have written some messages prior to the beginning of this chat. Please wait a moment while I read them. While you wait, for verification purposes, could you please tell me what your name, address, and telephone number is?'
morrodox:  Christopher E. Forman
morrodox:  PO Box 9312, Peoria IL 61612
morrodox:  (309) 624-5158
morrodox:  I do not know if the hijacker may have changed any of that
Jarrold:  Thank you for verifying your contact information. Bear with me one moment
Jarrold:  I would like to give you a call to confirm your information. I will not be able to assist you with your account in my phone call, as we require documentation of this situation in Live Chat. Can I give you a quick call at that number to verify that we are having this chat?
morrodox:  Sure
Jarrold:  One moment
Jarrold:  Thank you for taking my phone call.
morrodox:  No problem
Jarrold:  Did you list a number of DVD sets today?
morrodox:  No, that was the hijacker
Jarrold:  It appears that your account was accessed by a third party in order to list unauthorized items and to send unsolicited email to other community members, including offers to sell items outside of eBay. We have removed these items, credited all fees, the members have already been notified that you did not send these e-mails, and to not participate with them. We put a temporary restriction on the account to protect you from further unauthorized activity.
morrodox:  Ok
morrodox:  Can I get it reinstated?
Jarrold:  Yes, I am going to give you some tips regarding Account Security and we will reinstate it
Jarrold:  I will need you to change your personal e-mail account password before I can restore your eBay account to you. This is to ensure that the third party does not also have access to that account. Otherwise, they could re-access your eBay account also. Will you be able to make that change now, or will you need to return to Live Help when you have made the change?
morrodox:  Yeah I can change that now
Jarrold:  Let me know when this is changed successfully
morrodox:  Ok it is changed
Jarrold:  Excellent
Jarrold:  The following are common examples of fake e-mails sent by third parties attempting to access your account:
- requests to update or confirm your account or billing information to prevent suspension of your account
- account verification, prize or gift notifications
- fraud alerts, “questions from member” (on an item you don’t sell)
- Have you recently received a Second Chance Offer request, PowerSeller invitation, or 1 cent offers?
morrodox:  No, I know about phishing and never click or respond to those
Jarrold:  Second Chance Offers will always appear in your My Messages. eBay will never send a Second Chance Offer email with the subject line "Question from eBay Member.” Any other email sent to your registered eBay email address from eBay that affects your account will also appear in My Messages.
Please be cautious about emails you receive in your personal email inbox that appear to be from eBay such as PowerSeller invites, updates to your billing information, or a warning that you may be suspended if you don't confirm your account information. 
morrodox:  I forward these to spoof@ebay.com whenever I get them
Jarrold:  You may also receive spoof emails in your My Messages or your regular email address that has a"Respond Now" button or other sort of link in it. If you are unsure about the communication, you should report this or any other email you have questions about to spoof@ebay.com.
Jarrold:  Have you been asked to sign in when you are viewing an auction?
morrodox:  Not when viewing
morrodox:  Only when I bid or search completeds
Jarrold:  eBay will never ask you to sign in to view an auction on eBay.com. You may be asked to sign in at several other points, including accessing certain categories, but never to view an auction.
Jarrold:  Have you received an email stating your monthly eBay Invoice is now available online for viewing, and you are asked to sign in by clicking the gray "View Invoice" box?
morrodox:  No
Jarrold:  Please note that eBay will not send an email to view your eBay invoice. You can only access your invoice by following these steps:
1. Go to the eBay Home page
2. Click My eBay at the top of the page, and sign in with your eBay User ID and password.
3. Click the "Seller Account" link (below My Account in the left navigation menu)
4. Click the "invoice" link
Jarrold:  If you have any family, friends, or employees with access to your eBay or e-mail accounts, please also share this information with them. I also recommend using either Norton or McAfee to protect your computer. eBay itself is a secure site, and cannot be accessed by a third party unless they know your user id and password. This is nearly always accomplished through a fake or spoof e-mail. 
Jarrold:  Let me know when you have finished reading this information
morrodox:  Yeah I understand
morrodox:  I have no idea how they got the password
morrodox:  I've always been very careful
Jarrold:  There are a few ways this could have happened….
If you use a fairly simple, single word, or easy-to-guess password, it's possible someone could have guessed it after repeated attempts. For this reason, it's important to use a password that uses a combination of letters and numbers, making it very difficult to guess. The same applies for the password hint question. It's also important to use different passwords for the various online accounts you use (email, PayPal, etc).
There have recently been a number of email messages sent to eBay members asking for User IDs and passwords. These messages appear have been sent by eBay Support when they were not. eBay will never ask for sensitive information of this nature via email.
Jarrold:  Your account is now restored and in your control.
Jarrold:  Your feedback is important to me. At the end of this chat, you will have the opportunity to take a survey. I would appreciate it if you would take this survey so I know how well I’ve been able to assist you. Please be sure to hold down the CTRL key when you close this chat window to take the survey. At this time, are there any further questions about this issue that I can address for you? 
morrodox:  I just tried signing in and still can't
Jarrold:  I have sent a email with a temporary eBay password. Please change this immediately. Please use a combination of numbers and letters for your new password. 
When changing your eBay password. Make sure that you enter the temporary password as your old password.
Jarrold:  Any other questions regarding Account Security?
morrodox:  Just a moment...
Jarrold:  Did you receive the email?
morrodox:  Yeah
morrodox:  Can I ask 1 more thing?
Jarrold:  Certainly
morrodox:  Was there a different e-mail address registered to my account this morning?
morrodox:  I ask because I didn't get any email when I clicked "forgot password"
morrodox:  So I believe the hijacker changed it
Jarrold:  No your email address was never changed. It has always been ceforman@sbcglobal.net
Jarrold:  You may want to check if your email address has a block on it
morrodox:  I use spam filters but I checked the discard file
morrodox:  Ok looks like I'm back in now
morrodox:  Thanks for your help
Jarrold:  There could be some type of delay on our end
Jarrold:  Thank you for contacting eBay Account Security Live Help. I am so glad to have been able to help you today...have a great day!
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